Privacy Policy

1.Who We Are

Pinnacle Potential LLC ("Pinnacle Potential," "we," "us," "our"), founded by Charu Aggarwal, operates pinnacle-potential.com and related coaching, community, and course offerings. This policy explains what personal information we collect, why, and the choices you have.

2.Information We Collect

• —Contact information — name, email address, and anything you submit through our opt-in forms, the Pinnacle Five Method assessment, or a coaching inquiry
• —Payment information — processed directly by Stripe through our systeme.io checkout pages. We never see or store your full card number.
• —Assessment responses — your answers to the Pinnacle Five Leadership Assessment, the Limiting Beliefs Assessment, or a coaching questionnaire
• —Technical information — IP address, browser type, and basic site usage data collected automatically

3.How We Use Your Information

• —Deliver the coaching, course, or content you signed up for
• —Send the emails you opted into (newsletter, program updates, offers)
• —Process payments and manage your account
• —Maintain and improve the site

4.Legal Basis for Processing (EU/EEA and UK Visitors)

Under GDPR, we rely on consent for marketing emails (withdrawable anytime), contract performance to deliver what you purchased, and legitimate interest to keep the site secure and functioning.

5.Who We Share Your Information With

We do not sell your personal information. We share it only with trusted service providers that help us run our business, including website hosting, payment processing, email communication, course delivery, secure cloud database, and website analytics providers. Each provider processes data under its own security and privacy terms.

6.International Data Transfers

Our vendors are US-based. If you're located in the EU/EEA or UK, your information may be transferred to and processed in the United States, under our vendors' standard contractual clauses and compliance certifications.

7.Cookies

We use cookies for site functionality and aggregated analytics to understand how visitors navigate our pages.

8.Data Retention

We keep your information as long as your account is active or as needed to provide our services, plus any period required by tax or legal record-keeping. You can request deletion at any time.

9.Your Rights

Depending on where you live, you may have the right to access, correct, or delete your information, object to or restrict certain processing, receive your data in a portable format, and withdraw consent at any time. To exercise any of these, email us at [email protected].

10.Children's Privacy

Our services are not directed to anyone under 16, and we do not knowingly collect personal information from children.

11.Changes to This Policy

We may update this policy periodically. The Effective Date above reflects the most recent revision.

12.Contact Us

Questions about this policy or your data? Email [email protected].